Return and Refund Policy for Miku Online Store

1、Customers can request returns and refunds within 7 days of receiving the product.

2、Opened and fully functional vape pods and disposable e-cigarettes are not eligible for return or refund. However, if there are issues with the product's functionality, a refund may be requested.

3、 For other types of e-cigarette devices, if you are dissatisfied after use, you may request a return and refund.

4、For shipped products, only the product cost will be refunded. Shipping fees are non-refundable.

5、If you need to initiate a return, please contact us via Live Chat. We're here to help you, 7*24H!

Please note: Returned items must retain their original packaging and be in a condition fit for resale. They should not have been used or damaged.

Return Process: Contact our customer service team with your order number to initiate the return process. We'll guide you through the subsequent refund steps.

We are committed to providing excellent service. For further assistance or any additional inquiries, feel free to reach out to our customer service team.